CUTS Centre for Consumer Action Research and Training (CART)

 
 

What's New

                                             

Bill Blowup
The Gram Nyayalayas Bill, 2007

Press Releases
Drive an extra mile to conserve Ram Niwas Garden!
Jaipur, July 13, 2009
Government’s drive on metered autos: citizens and drivers express concern
Jaipur, July 10, 2009
85 percent children influenced by advertisements, to consume unhealthy food
Jaipur, March 13, 2009
CUTS bags India Power Award-2008
Jaipur, November 07, 2008
Public Smoking is injurious to Pocket- 35 percent in Jaipur unaware about penalty for smoking in public
Jaipur, October 03, 2008
‘Combating Corruption in Rajasthan State, by Applying RTI Act as a Tool’
Divisional Level Workshop

Jaipur, July 25, 2007

CART in Media
India has more control over corruption: World Bank
The Hindu, September 12, 2009
Stop traffic at Ramniwas Garden
Mehka Bharat, July 15, 2009
Ban Should be Imposed on Traffic
Dainik Navjyoti, July 15, 2009
Common People Agree on Stopping Traffic at Ramnivas Garden
Daily News, July 15, 2009

Usage of Right to Information is Necessary: Chaudhary
Dainik Navjyoti, June 19, 2009
Right to Information is Necessary for Clean Administration
Dainik Bhaskar, June 19, 2009
Knowledge of Right to Information is Necessary for Benefits of Schemes
Rashtradoot, June 19, 2009

One Li'l Piggy In The Bank
Outlook India. June 16, 2009

Workshop against changes in RTI Act
Hindustan Times, Jaipur Live, June 15, 2009
Activists against proposed amendments to RTI Act

The Hindu , June 15, 2009
RTI is under Threat: Shailendra Gandhi

Samachar Jagat, June 14, 2009
Selection Process should be Transparent

Daily News, June 14, 2009
Concern over Amendments to RTI Act

Rajasthan Patrika, June 13, 2009

Youth unwilling to take responsibility to save environment
The Times of India, June 5, 2009

Advertisements Junk Food Affect
Rajasthan Patrika, Jaipur, March 15, 2009
Children admit to advt influence
Hindustan Times, Jaipur, March 14, 2009
Ads influencing children to consume junk food: Study
Press Trust of India, Jaipur, March 13, 2009
Wanted, child lock for junk food
The Telegraph, February 16 , 2009
Delay in service? Make the officer pay up
Express Buzz, India, December 08, 2008

Evidence first defense against unfair firms: consumer group
Thanh Nien Daily, November 24, 2008
Local body bags India Power Award
Hindustan Times, November 10, 2008
Ban on smoking fails to deter city youngsters
Times of India, October 04, 2008
Employment scheme checking migration
The Hindu, Jaipur July 20, 2008
Pollution masks to traffic cops
Hindustan Times, Jaipur June 07, 2008
Children Urged Traffic Police to put on ‘Pollution Masks’
Rajasthan Patrika, Danik Bhaskar, Mahka Bharat, June 06, 2008
New technique used to assess NREGS
The Hindu, March 24, 2008
A generation living on junk food is here
The Hindu, March 16, 2008
Kids prefer junk food in lunch box
Hindustan Times, March 13, 2008

Only 15 pc villagers can file RTI plea
Hindustan Times, February 18, 2008
Right to Information can stop corruption
Rajasthan Patrika, February 16, 2008
Tobacco Leads to Cancer
Dainik Bhaskar, August 24, 2007
Show pictorial warning on tobacco products
Hindustan Times, August 23, 2007
Project Implementation Satisfactory
Dainik Bhaskar, August 09, 2007
NREG Evaluation Project Begins
Dainik Bhaskar, August 10, 2007
Associating Women Mates to Project Crucial
Dainik Navjyoti, August 10, 2007
Inauguration of NREG Evaluation Project Today
Dainik Bhaskar, August 09, 2007
A training for rural artisans in skill upgradation
The Hindu, July 21, 2007
NGO gives lessons on combating corruption with RTI Act
Hindustan Times, April 30, 2007
Prepare inter-active websites, CIC tells PMO
The Hindu, April 20, 2007
RTI Act a mixed bag for information seekers
The Hindu, February 03, 2007

Reforming the Processes in the Rural Development Department through policy and civic engagement, based on RTI Act, 2005 in Rajasthan, India

 

'Combating Corruption in Rajasthan State, India, by Applying RTI Act as a Tool'
Project Grant Agreement Evaluation Report Project Summary

Event Reports

Orientation Workshop for Consortium of Groups for Combating Corruption
Launch cum Orientation Workshop for CGCCs
Second Teachers Training Workshop under the ‘Get Active’ Project
Launch-cum-Teachers Training Workshop under the ‘Get Active’ Project
State Level Seminar On “Three Years of RTI in India: Rajasthan Scenario-Problems and Possibilities”
State Level Dissemination Meeting
Where is the People’s Government!
Urgent need for Comprehensive Water Policy and Water Regulatory Commission in the State

District Level Dissemination
Orientation Workshop cum Field Exercise on Community Score Card (CSC) 
Traffic Calming strategies to improve pedestrian safety in india
Combating Corruption in Rajasthan State, India, by Applying RTI Act as a Tool - A Brief Report
RTI Advisory & Facilitation Stall on ‘Citizen Awakening, Good Governance & Development Exhibition’ at Pushkar, Ajmer

Divisional Level Workshop "Combating Corruption in Rajasthan State, India by Applying RTI Act as a Tool” in Jaipur
Divisional Level Workshop "Combating Corruption in Rajasthan State, India by Applying RTI Act as a Tool” in Tonk
Orientation Workshop for Field Surveyors-A Brief report
Advocacy Seminar on “Tobacco: Deadly in any form or disguise”
‘Assessing 2Qs (Quality & Quantity) Outputs of the ‘National Rural Employment Guarantee Scheme’ (NREGS)
Orientation Workshop for Surveyors
‘Combating Corruption in Rajasthan State, India, by Applying RTI Act as a Tool’

Launch of the Project Titled “Promoting Greater Role of the Panchayati Raj Institutions in Rajasthan to Foster Rural Livelihood Opportunities: Meeting the Challenges of Globalisation and Economic Liberalisation”
Seminar on ‘One Year of RTI in Rajasthan: Problems and Possibilities’
Project Launch" Tobacco: Deadly in Any Form or Disguise”
Research Paper: Enforcing the Right to Food in India
Measuring Effectiveness of Mid Day Meal Scheme in Rajasthan
CUTS Appointed as RRA for Rajasthan

Forthcoming Events

Seminar on ‘Three Years of RTI in India: Rajasthan Scenario’
October 22, 2008
Conference Hall HCM RIPA (OTS), Jaipur

Project Launch Meeting
‘Combating Corruption in Rajasthan State, India, by Applying RTI Act as a Tool’
April 18, 2007
Jaipur, Rajasthan, India

Articles

 

 

2. Threat to Ozone Layer

3. Sincere efforts needed to protect ozone layer

Book CUTS International Releases Book on Consumers Affairs
March 15, 2006

"The motivation to protest, fight and correct injustice is manifest in consumerism-a unique word which signifies both the opposites of consumption. The consumer movement is neutral to class, caste, gender, creed, race and religion, it is a non-partisan political movement wherein the rights of the richest and the poorest consumer deserve appropriate protection. "

Due to its pioneering work in the area of consumer protection, CUTS has not only risen to the forefront of the consumer movement in India, but also the world. It has spearheaded several campaigns and pioneered consumer empowerment. At the ground level, it has trained and created over 1000 activists and help establish over 300 independent groups in Rajasthan and elsewhere. In order to achieve cutting edge in its activities, the Centre has formulated its own vision statement. (PDF format).

In 1992, CUTS launched the All India Consumer Action Network (AICAN), a coalition of nearly 30 consumer representatives in the Government of India’s Central Consumer Protection Council. AICAN has since emerged as the Consumer Coordination Council, the apex body of consumer organisations in India. Currently it has about 50 members, the criterion being mainly that members will be recruited from such organisations who are or have been members of the Central Consumer Protection Council. The formation of the body was catalysed by the Friedrich Naumann Foundation, New Delhi. CUTS has served as its founding member and has been responsible to draft its mission statement as well as the basic structure of its capacity building work.

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MISSION
To enable people, in particular women, to achieve their rights to basic needs and sustainable development through a strong consumer movement.

GOALS
To function as a dynamic centre for information, research, networking and action by increasing resources and outputs, and enhancing social action groups and work force in the field as well as media interaction as a complementary process in the evolution of a just society and equitable system.

STRATEGIES

  • To create and galvanise networks of people and social action groups who are concerned about the increasing gap between rights and their actual achievements, especially as those relating to women.
  • To interact with government and the policy, the media and judiciary, so as to achieve for people their rights to basic needs and sustainable development.

MILESTONES

GRASSROOT LEVEL

Activities and accomplishments
Training, counseling and complaints handling at all the three centres: Calcutta, Jaipur and Chittorgarh. Handled thousands of complaints since inception and provided relief to a large number of people, often by negotiations. For instance, in a case of a lift accident victim, obtained an unprecedented compensation of Rs. 50,000 without going to court.

NATIONAL LEVEL

Policy research and advocacy
Nominated thrice to the Government of India's Central Consumer Protection Council, set up in 1988, and served on various critical working groups and committees set up under it. A unique honor was bestowed when nominated simultaneously on the state consumer protection councils of West Bengal and Rajasthan for three terms.

Responsible for the enactment, strengthening and enforcement of the dynamic Consumer Protection Act, 1986 (COPRA), likes of which are not seen elsewhere. Instrumental in getting the World Consumer Rights Day, 15th March adopted as the National Consumers Day, and a survey and lobbying on the irrational structure of local taxes led to a pro consumer change in policy. For more information, click here.

Pursuant to a public interest litigation on medical negligence by CUTS, the Supreme Court of India ruled that all government employees even if they or their families get free medical treatment, they would be covered under COPRA. The landmark judgment settled the controversy of medical negligence being covered under COPRA. In another landmark case involving strikes in a bank, where the banks down shutters, the apex court ruled that the banks have to provide alternative arrangements to consumers or face action. Since then, no long strike has taken place in any bank.

Networking
Active networking with consumer groups at the national level through the establishment of an apex body, Consumer Coordination Council (CCC), with the mission: "To be an effective national coalition of consumer protection groups so as to provide a thrust to common issues affecting consumers." CUTS is a founder member and has served on the first board of governors of the CCC while it follows a democratic process of eliciting members' views in deciding its campaigns. CUTS participates actively in CCC's national campaigns. One major one is on Citizens Charters. CUTS has been selected as the lead organisation for widening the campaign on citizen charter for the electricity sector in Rajasthan.

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Representation
Representing consumers interests at the national level through placing memorandum and raising debates on diverse issues of consumers interests. The Union Finance Minister has invited CUTS representative into a pre-budget consultation meeting with major consumer groups since the initiation of the process in 1997. CUTS has been instrumental for the government to adopt two major initiatives in 1999: formulation of a comprehensive competition law by scrapping the almost defunct Monopolies and Restrictive Trade Practices Act, and adoption of an uniform sales tax across the country. For more information, click here.

click on the links to get the memorandum submitted to the union finance minister by CUTS.

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PROJECTS & ACTIVITIES

State Level Advocacy Meeting for Effective Implementation of Smoke Free Laws

Divisional Level Events under Tobacco Control Project:

A)
B)  Divisional Level Events, Dholpur
C)  Divisional Level Events, Kota
D)  Divisional Level Events, Bhilwara
E)  Divisional Level Events, Chittorgarh
F)  Divisional Level Events, Churu
G)  Divisional Level Events, Jodhpur

State Level Advocacy Meeting under Tobacco Control Project

Power Sector Reforms
Road Safety 
Economic Governance
MDG's
Consumer Action in Rajasthan
Sustainable Mobility

Block Level Activities
In the year 1997, a project on Consumer Action in Rajasthan started with the support of HIVOS, the Netherlands. The ultimate aim is to ensure that atleast one consumer group is available in each of the 237 blocks in 32 districts of Rajasthan.

The project is aimed at strengthening the grassroot consumer movement in Rajasthan by establishing social action groups at the block level through a scientifically structured work programme.

In the first phase, the project was implemented in four districts of Rajasthan namely Ajmer, Chittorgarh, Jodhpur and Pali. 8 blocks of Ajmer, 14 of Chittorgarh, 9 of Jodhpur and 10 of Pali were surveyed and the possibilities of creating social action groups were find out by identifying new volunteers or existing inactive organisations.

In 1998, the 2nd phase of the programme was established with the support of Canadian International Development Agency, New Delhi, and in four new districts namely Nagaur, Jalore, Kota and Bhilwara. Similar social action groups were created in 5 blocks of Kota, 11 of Nagaur, 11 of Bhilwara and 7 of Jalore.

The activities undertaken at the block level are:

  • preliminary strategy meetings with the identified block level networkers responsible for forming social action groups in their blocks, and
  • intensive skill trainings to the block coordinators along with few other members of their organisation.

This is followed by a rally or a campaign meeting at the district level.

These block level organisations are coordinated by a district-level organisation. Both the district group and block groups are financially supported by CUTS under a mother unit scheme. For more information, click here.

Capacity Building: Consumer Friends Training
On a regular basis, CUTS conducts Consumer Friends Training Programme in Rajasthan, which is a guideline to governments under the United Nations Guidelines for Consumer Protection, 1985. Over 26 such trainings have been organised in Rajasthan, reaching out to nearly 500 consumer activists, while two such programmes were also done in Darjeeling, West Bengal and Bhubaneswar, Orissa, respectively. For more information, click here.

Capacity Building: Training for Young Consumer Leaders
CUTS was born as a purely voluntary organisation. Over time, we learned the art of consumer activism through a simple process of trial and error, avoiding past mistakes. There was no training involved, just the belief and strong commitment to the cause.

But the world had become much more complex. In 1990s, borders were crumbling in the wake of globalisation of several protected economies, including that of India. Liberalisation of the economy had heralded newer forms of products and marketing, and created a very complex market leaving consumers confused and bewildered. Simultaneously, there had also been a sprut in the growth of voluntary organisations. The issues and consumer rights' abuses were many; and activists few.

In such a scenario, CUTS realised that the then consumer movement in India dominated by a handful of consumer activists, was incapable of tackling the new challenges. An urgent need was felt to scientifically promote a generation of young consumer leaders who could carry the flag for achieving consumer sovereignty into the 21st century.

The regional office of the International Organisation of Consumer Unions (IOCU) saw reason in this viewpoint. As part of its programme to strengthen the consumer movement in India, the IOCU selected CUTS to organise a series of training workshops to impart leadership traits among the young consumer leaders.

These workshops were organised in Calcutta, Bangalore, Ahmedabad and New Delhi. About 25 young activists were taken through a course in skills impartation, campaigning, media advocacy, strategic planning and organisational development.

Consumer Information Centre
In the various consumer rights vested in the Consumer Protection Act, 1986 (COPRA), the “Right to information” is one of the principal rights.

In order to give political direction to Right to Information, the Department of Food and Consumer Affairs, Government of India has decided to establish a “Consumer Information Centre” in all the 450+ districts in the 9th Five year plan. In the first phase 40 such Centres are to be set up, and operated by NGOs.

CUTS was selected to set up a Centre at Jaipur with the support of Consumer Welfare Fund. If this Centre is successful, CUTS will establish such centres at Chittorgarh and Calcutta, which have also been approved.

The services available at the Consumer Information Centre are:

  • government data and information provided by the National Informatics Centre of the Government of India will be accessible to the common consumers as well as other consumer organisations;
  • consumer related books, pamphlets, magazines and other materials; and
  • consumer counselling to aggrieved consumers on their complaints for quick and easy redressal.

On the whole this Centre is designed to work as library, research and consumer counseling centre, as well as a resource centre for other NGOs.

Promoting State Accountability
One of the strategies of CUTS, as a representative of the 5th Estate, is to interact with the other four estates of a democracy: the government and the polity, media and the judiciary so as to achieve for people their rights to basic needs and sustainable development.

Policies announced or formulated by the government are implemented through budgets and five year plans. Efficiency is also wanting. While there is a government appointed watchdog, the Auditor General and legislative committees: Public Accounts Committee at both the centre and the state, yet a huge amount of money goes waste. Therefore, CUTS took up Citizens' Accountability Project in Rajasthan in the year 1998. A report on macro analysis of Rajasthan state budgets for the period 1992-93 to 1997-98 is available. Following this pilot project, a bigger project was taken up in October 1999: "Promoting State Accountability and Citizen Empowerment through Budget Analysis".

Under this project, analysis of budgets, plans and development schemes will be done with the object of : "Informing and educating women, farm labourers and marginal farmers about the manner in which funds allocated for their benefit are mis/un-utilised at various level of government heirarchy and thus, provoke action by the citizen to make the government more open and accountable." This project for three years is being funded by The Ford Foundation, New Delhi. For more information, click here.

National Consumer Policy Statement
Governments declare their policy in relation to what they will do in areas which concern governance unless it involves state secrets like defence matters. In pursuance a policy statement is published for the benefit of people and guidance of the administrations.

The rationale behind the national consumer policy stems from Article 39 of the Directive Principles under the Constitution of India to be followed by the State to ensure overall welfare of the citizens of the country.

The draft National Consumer Policy of India is based on the consumer rights enshrined in the Consumer Protection Act, 1986 and the United Nations Guidelines for Consumer Protection, 1985.

Involvement of Consumers in Power Sector Reforms

CUTS in association with Friedrich Ebert Stuftung has launched 3 year long programme with the aim of involving the consumers at policy making as well as its execution level, and to bring about minimum consensus amongst major political parties about the power sector reforms in the state of Rajasthan.

More on project

State of the Indian Consumer
There is a fairly well defined and formulated consumer policy statement at the international level: the United Nations Guidelines for Consumer Protection adopted by the UN General Assembly on 9th April 1985. The guidelines call upon governments to develop, strengthen or maintain a strong consumer policy, and provide for enhanced protection of consumer by enunciating various steps and measures around seven themes:

1. Physical safety,
2. Economic interest,
3. Standards,
4. Essential Goods and services,
5. Redress,
6. Education and Information, and
7. Health.

Implicitly it spells out what governments need to do to buttress the eight rights of consumers. The case for the guidelines is that they set out and codify the main elements of the consumer protection, and create an international framework within which national consumer protection polices can be worked out. They give consumer policy a clear set of objectives and provide a checklist against which governments can measure their own policies. Moreover, the guidelines cannot remain static. They need to change with time, especially when national economies are being globalised and the information revolution is shrinking the world every day.

The UN Guidelines, the most comprehensive policy framework aimed at protecting consumers rights around the world, has the following objectives to:

  • assist countries in achieving or maintaining adequate protection for their population as consumers;
  • encourage high levels of ethical conduct for those engaged in the production and distribution of goods and services to consumers;
  • assist countries in curbing abusive business practices by all enterprises at the national and international levels which adversely affects the consumers;
  • facilitate the development of independent consumer groups;
  • further international co-operation in the field of consumer protection; and
  • encourage the development of market conditions which provides consumers with greater choice at lower price.

CUTS had taken up a project to research, document and hold national consultation on the implementation of the UN Guidelines for Consumer Protection 1985 in India. The objectives of this project are to:

  • take stock of the implementation of the UN Guidelines by analysing policy, legislation and enforcement to enable the preparation of a National Consumer Policy Statement; and
  • prepare a citizens' report on the State of the Indian Consumer, and develop a model for other developed/developing countries to emulate.

The project is completed and the final report is being prepared. The abstract of the report is available as an Overview.

Consumer Rights and its Expansion
Since 1989, we in India are observing 15th March as the National Consumers' Day. On this day in 1962, John. F. Kennedy moved the Bill for Consumer Rights the US Congress. In this Bill he gave four basic rights for the American Consumer:

1. The Right to Safety,
2. The Right to Choose,
3. The Right to Information, and
4. The Right to be Heard.

The Consumers International (CI), formerly International Organisation of Consumer Unions (IOCU), expanded the charter of consumer rights contained in the US Bill of Right, which in a logical order reads:

1. Basic Needs,
2. Safety,
3. Information,
4. Choice,
5. Representation,
6. Redress,
7. Consumer Education, and
8. Healthy Environment.

CUTS is continuously working in the direction of consumer rights and its expansion. It has advocated the inclusion of two other rights: 1. The Right to Boycott and 2. The Right to Opportunity.

1. The Right to Boycott

Boycott can be defined as the social and commercial intercourse: to refuse to take part in, deal with, handle by way of trade, etc. It can be defined as the refusal to social and commercial relation with (a person, group, country, etc.) or refusal to handle or use the goods.

Taking a leaf out of the India's freedom movement, when Mahatma Gandhi had successfully organised various boycotts of foreign cloth, salt etc. we at CUTS declared and adopted the 9th Consumer Right on India's Independence Day- 15 August 1990: "The right to resist and boycott any person, goods or services in the event of conflict with consumer's interest".

2. The Right to Opportunity

Opportunity can be defined as the means through which human beings find the wherewithal to function in the society as consumers. The existence of opportunity gives a person the freedom of enlargement of his activities (both economic as well as social) in the dynamics of participatory governance.

Observing the social disarray created by government jobs and dole schemes, whether permanent or temporary, and how they maim the spirit of enterprise which prevails in the mass humanity of India, CUTS was inspired to declare and adopt the 10th (enabling) Consumer Right on 26th January 1991: "The right to opportunities to acquire basic needs which will enable one to work and to earn a living, without exploitation".

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PROJECTS COMPLETED

Power Sector Reforms

Good Governance

EVENTS

  • Training Workshops for Young Consumer Leaders
    A series of four workshops held in different parts of India during 1994-96 in order to create a set of dedicated young consumer activists
  • Skills in Documentation
    A series of four workshops held in different parts of Rajasthan during 1994 for creating a set of grass root level consumer activists on social entrepreneurship.
  • National Workshop on Entitlements of Rural Consumers
    A workshop held at Chittorgarh, India during December 1-5, 1993.
  • Orientation Workshop on Population Education
    A workshop held at Chittorgarh, India during March 4-5, 1993.
  • National Convention of Consumer Activists
    A convention held at Calcutta, India during November 1-3, 1992.
  • National Workshop on Consumer and Environmental Laws
    A workshop held at New Delhi, India during April 14-15, 1990.

Events: Power Sector Reforms

Involvement of Consumers in Power Sector Reforms in Rajasthan: Evaluation & Design Workshop

March 18-19, 2004, Jaipur India New

Sixth training seminar of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’ February 16, 2004, Abu Road

Fifth training seminar of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’
January 13, 2004, Alwar
Fourth training seminar of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’

November 23, 2003, Sawai Madhopur

Third training seminar of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’
October 22, 2003, Bhilwara

Second training seminar of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’
September 24, 2003, Jalore

First training seminar under third phase of the CUTS-FES joint programme ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’
September 01, 2003, Chittorgarh

First of the Series of Focussed Workshop under the project ‘Involvement of Consumers in Power Sector Reforms in Rajasthan’
August 19-20, 2002, Alwar
3rd Division Level Workshop, "Involvement of Consumers in Power Sector Reforms in Rajasthan"

December 27, 2001, Hotel Aravali, Alwar.

2nd Division Level Workshop, "Involvement of Consumers in Power Sector Reforms in Rajasthan"

November 20, 2001, Abu Road,India

1st Division Level Workshop, "Involvement of Consumers in Power Sector Reforms in Rajasthan"

October 06, 2001, Chittorgarh, India

Involvement of Consumers in Power Sector Reforms in Rajasthan: Design and Launch Workshop

August 20-21, 2001, Jaipur India

 

Visit Reports

Influencing Policies to Improve Outcomes through Social Accountability Approaches: Field Experiences from India
Washington DC , June 02-03, 2008

Genuine Demand with Social Accountability
Paris, November 01-02, 2007

Gram Gadar’ (Village Revolution), our rural wall-newspaper, has complete its 20 years. This newspaper was launched in 1983 with the aim of increasing awareness of rural folk and weaker sections of the society in Rajasthan.

To commemorate the completion of 20 years of this wall-newspaper, CUTS organised a Symposium on the ‘Role of Means of Communication in Rural Development’ on 13th April, 2002, Jaipur.

For more information please contact:

Dharmendra Chatturvedi/ Sri Prakash Sharma

Book Release “How to Survive as a Consumer”, 15th March 2002, New Delhi

Consumer organisations through out the world celebrate 15th of March as the World Consumer Rights Day. CUTS utilised this opportunity to release a book entitled “How to Survive as A Consumer” in English and “Adhikar Upbhokta ka, Rah Kanoon Ki” in Hindi, at Press Club of India, Raisina Road, New Delhi.

Mr. Sreenivasa Prasad, Hon’ble Minister of State for Consumer Affaires and Food, released the book written by Mr. Pradeep S Mehta. The publication of this book is a part of continuous efforts of CUTS in the direction of Consumer Awareness, in general and Right to Representation and Redressal, in particular.

Among the others, peoples from civil society organisations, various government establishments and from media participated in the event.

Click here to get agenda of the event

For more information please contact:
cuts@cuts.org

CAMPAIGN
ENEWSLETTERS
Announcement For Gram Gadar Journalism Award
NEWSLETTERS

TCS Project

CFLI Project

RTI Project

CUTS Centre for Consumer Action, Research and Training (CART)
D-222, Bhaskar Marg
Bani Park, Jaipur 302 016, India
Ph: +91.141.5133259
Fax: 91.141.2282485
E-mail: cart@cuts.org

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Copyright 2005 Consumer Unity & Trust Society (CUTS), All rights reserved.
D-217, Bhaskar Marg, Bani Park, Jaipur 302 016, India
Ph: 91.141.2282821, Fax: 91.141.2282485